Ferrum Packaging AG produces the best in class, world leading Can Seamers for the beverage and food industries, with a capacity of up to 150,000 cans per hour. The Ferrum can seamers are installed worldwide and are known for their superior technology, quality, and reliability. Ferrum Packaging AG is part of the Ferrum Group with over 800 employees located worldwide. The Ferrum Group is headquartered in Schafisheim, Switzerland.
 
Do you want to play an active role with an expanding global business in a growing market? Are you looking for an exciting, challenging field of work? Is this a Yes? Then we can offer you a very exciting position.
 
Our subsidiary Ferrum Packaging Western Africa SA, based in Abidjan, Côte d’Ivoire, is looking for a

 After-Sales Administration Western Africa (m/w/d)

This position is divided into two parts: After-Sales Support (approximately 70% of the workload) and Office Management (approximately 30% of the workload). The After-Sales Support function is responsible for supporting the local account management in all aspects related to After-Sales.
 

How you can make a difference

• Spare parts administration and complete process responsibility from quotation preparation until spare parts have arrived at the customer's premises
• Responsibility for the timely provision of spare parts at the agreed cost and for solving customer problems (in consultation with Account Management and technical experts)     
• Preparation of service offers, order confirmations, and invoicing of customers
• Field service scheduling and management of Service Technicians in the field      
• Organization of briefings and debriefings between Account Management and Service Technicians before and after service assignments
• Support accounting and budgeting in collaboration with internal and external partners 
• Organise travel arrangements and process visa applications
• Oversee office operations, maintain office (equipment), and manage office supplies

What you bring to the table  

• Commercial / technical training with good basic technical understanding   
• Previous experience in resource planning / scheduling / office administration desirable 
• Accurate and able to work independently     
• Strong communication skills
• Proficient in English and French; additional languages ​​are an advantage

What Ferrum has to offer you

• Independent work with a flexible schedule to support a better work-life balance
• Contribute to a financially stable and innovation-driven company
• Help build up a new subsidiary

Become part of the Ferrum family and send Nicole Furrer (HR Business Partner) your documents!